Cinema Experience Lead — Guest & Team Growth

Odeon Cinemas; Belfast City District; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON is seeking a Cinema Experience Manager to lead the team and bring the buzz to life across busy showings and peak releases. You'll be at the heart of creating memorable guest experiences.

Join the team to oversee guest experience, training, safety, and operations, while coaching hosts and delivering outstanding service in a fast-paced cinema environment. Training and progression opportunities are available.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style with strong communication.
• High standards of safety, service, and operational delivery.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on-shift operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Hospitality experience

People-first leadership

Strong communication

Safety standards

Flexible evenings/weekends

Job description

ODEON is seeking a Cinema Experience Manager to lead the team and bring the buzz to life across busy showings and peak releases. You'll be at the heart of creating memorable guest experiences.

Join the team to oversee guest experience, training, safety, and operations, while coaching hosts and delivering outstanding service in a fast-paced cinema environment. Training and progression opportunities are available.