Cinema Experience Lead – Guest Service & Team Coach

Odeon Cinemas Ltd; Chelmsford; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Costa Coffee discounts

Wellbeing support

Staff training and development

Job summary

ODEON Cinemas Ltd is seeking a Cinema Experience Manager to lead and inspire our team, ensuring exceptional guest experiences across cinema, Costa Coffee, and retail areas. You’ll shape memorable visits, train staff, and maintain high standards of safety and service in a fast-paced environment.

You’ll manage shifts, coach colleagues, and drive improvements in guest satisfaction, working evenings and weekends with full training and progression opportunities within a brand that values inclusion

Qualifications

• Experience leading teams in hospitality or retail environments.
• Strong communication and problem-solving skills.
• Commitment to safety, service and operations standards.
• Willingness to work evenings, weekends and late nights.

Responsibilities

• Lead and motivate Cinema Hosts during shifts.
• Oversee guest experience across retail, ticketing, ushering and Costa Coffee.
• Ensure Costa Coffee quality and service aligns with brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain safety, cleanliness, compliance and food handling standards.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Communication

Guest service

Hospitality experience

Safety standards

Flexibility

Job description

ODEON Cinemas Ltd is seeking a Cinema Experience Manager to lead and inspire our team, ensuring exceptional guest experiences across cinema, Costa Coffee, and retail areas. You’ll shape memorable visits, train staff, and maintain high standards of safety and service in a fast-paced environment.

You’ll manage shifts, coach colleagues, and drive improvements in guest satisfaction, working evenings and weekends with full training and progression opportunities within a brand that values inclusion