Cinema Experience Lead — People-First Leader

Odeon; Stafford; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Training & development pathways

Job summary

ODEON in England is seeking a Cinema Experience Manager to lead the team and help bring the buzz of cinema to life across busy showings and events. You’ll be at the heart of delivering memorable guest moments and guiding frontline staff to excellence.

You’ll oversee guest experience across all areas—retail, ticketing and ushering—while maintaining safety, cleanliness and high service standards. Training is provided, with clear progression and perks.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem‑solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

People leadership

Customer service

Communication

Problem solving

Safety & compliance

Job description

ODEON in England is seeking a Cinema Experience Manager to lead the team and help bring the buzz of cinema to life across busy showings and events. You’ll be at the heart of delivering memorable guest moments and guiding frontline staff to excellence.

You’ll oversee guest experience across all areas—retail, ticketing and ushering—while maintaining safety, cleanliness and high service standards. Training is provided, with clear progression and perks.