Cinema Experience Lead

Odeon; Belfast City District; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets?

Food & drink discounts

Wellbeing support

Job summary

ODEON in Belfast is seeking a Cinema Experience Manager to help lead the team and deliver memorable cinema moments. You’ll support the Cinema Manager in operations, guest service, and people leadership.

This role requires flexibility for evenings, weekends and late nights. You’ll coach staff, drive guest satisfaction, ensure safety and cleanliness, and run shift briefings as you grow in a supportive, inclusive environment.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑ operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Job description

ODEON in Belfast is seeking a Cinema Experience Manager to help lead the team and deliver memorable cinema moments. You’ll support the Cinema Manager in operations, guest service, and people leadership.

This role requires flexibility for evenings, weekends and late nights. You’ll coach staff, drive guest satisfaction, ensure safety and cleanliness, and run shift briefings as you grow in a supportive, inclusive environment.