Christmas Customer Assistant - Operations - Mumbles

Marks & Spencer Group; Swansea; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Swansea is seeking a Customer Assistant in Operations to keep our shop floor stocked and running smoothly. The role is physically demanding and fast-paced, with a strong focus on stock control, deliveries and the behind-the-scenes work that supports excellent service.

You will move across the store, stay digitally confident to track deliveries and stock, and work with colleagues to meet early-morning deliveries and busy periods.

Qualifications

• Stock, deliveries and behind-the-scenes work to keep the shop floor stocked.
• Flexible, fast-paced role requiring adaptability across store areas.
• Physically demanding and high-intensity environment.

Responsibilities

• Manage stock and deliveries to ensure availability.
• Keep the shop floor clean and ready for customers.
• Use digital tools to track deliveries and stock.
• Collaborate across store teams.

Skills

Stock handling

Deliveries

Team player

Digital literacy

Retail environment

Job description

Saturday: 17:00-22:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Under 18: This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

All the details

Work Pattern:

• Wednesday: 05:00-10:00
• Thursday: 05:00-10:10
• Friday: 17:00-22:00
• Saturday: 17:00-22:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Under 18: This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?