Christmas Customer Assistant - Operations

Marks and Spencer plc (UK); London Borough of Bexley; On-site; GBP 12,000 - 15,000; Part time

Job summary

M&S is recruiting a Customer Assistant in Operations in the United Kingdom. This role is fast-paced and physically demanding, focusing on stock control, deliveries and backstage workflows to keep the store running smoothly.

Flexible across the wider store with early shifts and a strong emphasis on teamwork. Proficiency with digital tools to manage stock and deliveries is required, and you’ll be a proactive, collaborative team player ensuring availability for customers.

Qualifications

• Physically demanding, high-intensity retail work.
• Stock, deliveries and backstage processes.
• Flexibility to work across the wider store and varying shifts.

Responsibilities

• Manage stock and deliveries to keep the shop floor stocked and tidy.
• Operate within backstage processes to support store operations.
• Use digital tools to track deliveries and stock levels.
• Work as part of a team to meet store pace and demand.

Skills

Customer service

Teamwork

Flexibility

Digital tools

Tools

Stock tracking software

Job description

Work Pattern

• Monday: 10:00 - 14:00
• Tuesday: 10:00 - 14:00
• Wednesday: 10:00 -14:00
• Friday: 10:00 - 14:00
• Saturday: 10:00 - 14:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.