Christmas Customer Assistant - Cafe - Trafford Centre

Marks and Spencer; Manchester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in Manchester is hiring for a Café team member. This hands-on, high-pressure role requires delivering warm, five-star service while making great food and drink recommendations.

You’ll work Wednesday 8-3, Thursday 10-5, Saturday 10-17:30, with potential extra hours during December. Be digitally confident, uphold food safety, and help the team keep customers moving and satisfied.

Responsibilities

• Join our team in the M&S Café – the heart of our store and a place where customers come to recharge.
• This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
• You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Job description

All the details

Work Pattern

Wednesday 8-3

Thursday 10-5

Saturday 10-17.30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?