Christmas Customer Assistant - Cafe - Teeside Park

Marks & Spencer Plc; Thornaby-on-Tees; On-site; GBP 7,500 - 11,000; Part time

Job summary

Marks & Spencer Plc's Café team is hiring for a hands-on, high-pressure role. You’ll deliver warm, five-star service, recommend great food and drinks, and work quickly with digital tools to take and fulfil orders.

Join a brand known for quality, with a demand-driven schedule that may require full-time hours during busy weeks. Physical cafe work is required, and teamwork and flexibility are essential to success.

Qualifications

• Must be comfortable using store tech to take and fulfill orders.
• Strong focus on delivering warm, five-star service.
• Able to stay calm and efficient in a high-pressure environment.

Responsibilities

• Be a brand ambassador for M&S Café and promote food and drink recommendations.
• Use digital tools to take and fulfil orders quickly to keep customers moving.
• Maintain high food safety standards while balancing orders and queues.
• Provide five-star service under pressure and during peak periods.
• Support colleagues and contribute to a high-performance team when busy.
• Be flexible and willing to work where needed with pace.

Skills

Digital tools

Customer service

Food safety

Teamwork

Flexibility

Job description

Work Pattern

Monday 11:00 - 15:00
Tuesday 11:00 - 15:00
Wednesday 11:00 - 15:00
Saturday 11:00 - 15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas