Christmas Customer Assistant - Cafe - Talbot Green

Marks & Spencer Plc; Llantrisant; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Llantrisant is seeking a Cafe Customer Assistant to join our store café. You will handle customer orders, promote Great food and drinks, and ensure the café runs smoothly even in peak times.

The role requires digital confidence to use ordering tools and maintain top food safety standards. The position is part-time with fixed Wednesday to Saturday shifts 10:00-14:00 across Week 1 and Week 2, with potential full-time hours in weeks around mid-December.

Qualifications

• Hands-on, high-pressure role requiring ability to handle pace and stay calm under pressure.
• Digital confidence is essential to take and fulfil orders quickly using café tools.

Responsibilities

• Take and fulfil customer orders quickly to keep queues moving.
• Support café team to ensure smooth operations during peak periods.
• Maintain impeccable food safety standards.
• Deliver five-star service with friendly, brand-aligned communication.
• Adapt to changing needs and work where required with pace.

Skills

Customer service

Teamwork

Digital literacy

Tools

POS system

Job description

Cafe Customer Assistant

Work Pattern

Week 1

• Wednesday 10:00-14:00
• Thursday 10:00-14:00
• Friday 10:00-14:00
• Saturday 10:00-14:00

Week 2

• Wednesday 10:00-14:00
• Thursday 10:00-14:00
• Friday 10:00-14:00
• Saturday 10:00-14:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge.

This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas