Christmas - Customer Assistant - Cafe - Newbury

Marks and Spencer; Newbury; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Newbury is recruiting for a Coffee & Café Assistant in our store café. This is a hands-on, fast-paced role requiring calm under pressure and a focus on delivering warm, five-star service.

You will use digital tools to take and fulfil orders quickly, ensuring customers are served efficiently even during busy periods. We value teamwork, flexibility, and a calm approach to food safety standards while handling high volumes of orders during the Christmas weeks.

Qualifications

• Customer-facing role requiring warm, five-star service.
• Digital tools used to take and fulfil orders.
• Adherence to strict food safety standards.

Responsibilities

• Take and fulfil customer orders at the café counter quickly.
• Prepare and serve food and drinks while maintaining quality.
• Keep the café area clean and stocked during busy periods.

Job description

All the details

Sat 12.00-20.00
Sun 10.30-18.30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas