Christmas Customer Assistant - Cafe - Foyleside

Marks and Spencer; Dungannon; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in Dungannon operates the M&S Café, seeking a customer-focused team member to manage the café during peak periods. You will handle orders, advise customers, and contribute to a high-quality service culture while maintaining food safety and speed.

The role emphasizes teamwork, digital tools, and flexibility to work across the schedule, including potential upskilling toward full-time hours during busy weeks.

Qualifications

• Experience in a fast-paced cafe environment.
• Strong customer service focus and communication skills.
• Ability to stay calm under pressure and handle busy periods.

Responsibilities

• Take and fulfil customer orders quickly using digital tools.
• Maintain impeccable food safety standards and hygiene.
• Deliver warm, five-star service during peak times.
• Support team colleagues to ensure smooth cafe operation.

Job description

All the details

Work Pattern

Week 1

• Sunday 14:00 - 18:00
• Monday 14:00 - 18:00
• Wednesday 14:00 - 18:00
• Thursday 14:00 - 18:00
• Friday 14:00 - 18:00

Week 2

• Monday 14:00 - 18:00
• Tuesday 14:00 - 18:00
• Wednesday 14:00 - 18:00
• Friday 14:00 - 18:00
• Saturday 14:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full‑time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

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