Christmas Customer Assistant - Cafe - Talbot Green

Marks and Spencer; Llantrisant; On-site; GBP 18,000 - 22,000; Part time

Job summary

Marks & Spencer café in Llantrisant is seeking a Cafe Customer Assistant. This hands-on, fast-paced role requires you to deliver warm, five-star service while handling orders efficiently.

You’ll be a brand ambassador, showing digital confidence using ordering tools, supporting colleagues, and adapting to peak periods including Christmas weeks. Training is provided, and hours may extend to full-time during December. Flexibility and a positive attitude are essential.

Qualifications

• Strong customer service experience in a fast-paced environment.
• Good understanding of food safety standards and handling.
• Ability to work collaboratively in a team and support colleagues.

Responsibilities

• Greet customers and take/fulfil orders quickly using digital tools.
• Recommend food and drinks to customers while maintaining café operations during peak times.
• Maintain high food safety standards and manage queues efficiently.

Skills

Customer service

Food safety

Teamwork

Digital skills

Calm under pressure

Job description

Cafe Customer Assistant,

All the details

Work Pattern

Week 1

Wednesday 10:00-14:00

Thursday 10:00-14:00

Friday 10:00-14:00

Saturday 10:00-14:00

Week 2

Wednesday 10:00-14:00

Thursday 10:00-14:00

Friday 10:00-14:00

Saturday 10:00-14:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas