Christmas Customer Assistant - Café - Newtonbreda

Marks & Spencer Plc; Belfast City District; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Belfast is seeking a Cafe Customer Assistant to join the M&S Café team. The role focuses on delivering five-star service, taking and fulfilling orders quickly, and keeping the café running smoothly during peak times.

You will be a brand ambassador, recommending great food and drinks, maintaining strict food safety standards, and supporting colleagues to meet customer needs with pace and flexibility.

Qualifications

• Digitally confident with use of order-taking tools.
• Ability to work in a fast-paced environment under pressure.

Responsibilities

• Be a brand ambassador, recommending food and drinks while ensuring the café runs smoothly during peak times.
• Take and fulfil orders quickly using digital tools, keeping customers moving and satisfied.
• Support colleagues and contribute to a high-performance team culture; maintain food safety standards.

Job description

Cafe Customer Assistant

Work Pattern
Thu 09:00-13:00
Fri 09:00-13:00
Sat 09:00-13:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas