Christmas Customer Assistant - Cafe - Merthyr Tydfil

Marks & Spencer Plc; Merthyr Tydfil; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc is seeking a customer-focused cafe associate for its M&S Café. You will handle orders quickly, keep a calm demeanor under pressure, and uphold exceptional food safety standards while delivering warm service during busy periods.

The role emphasizes teamwork, digital tool usage for taking and fulfilling orders, and maintaining a high-energy, high-performance culture during peak Christmas times.

Qualifications

• Experience in a fast-paced cafe environment.
• Strong customer service focus and the ability to stay calm under pressure.
• Attention to food safety standards and handling food with care.
• Ability to use digital tools to take and fulfill orders quickly.

Responsibilities

• Take and fulfill customer orders accurately and efficiently.
• Maintain high food safety and cleanliness standards.
• Collaborate with colleagues to keep the cafe running smoothly during peak times.
• Deliver five-star service even when the cafe is busy.

Skills

Customer service

Food safety

Teamwork

Digital literacy

Tools

POS system

Job description

Sunday 09:15 - 18:00
Saturday 09:15 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas