Christmas Customer Assistant - Cafe - Port Glasgow

Marks & Spencer Plc; Port Glasgow; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Port Glasgow is hiring for a cafe team member to deliver fast, friendly service in a high‑pressure environment. You’ll take orders, make recommendations and keep the café running smoothly during peak periods, including Christmas weeks.

You’ll use digital tools to process orders, uphold strict food safety standards and collaborate with colleagues to meet customer needs with five‑star service. Flexible weekend availability is essential.

Qualifications

• Experience in cafe/retail or hospitality preferred.
• Able to work flexible weekend/holiday hours.
• Comfortable handling food and maintaining hygiene standards.

Responsibilities

• Take and fulfil orders quickly using POS tools.
• Provide warm, five-star service during busy periods.
• Maintain food safety standards and keep queues moving.
• Support colleagues and work as part of a high-performance team.

Skills

Customer service

Food safety

Multitasking

Digital tools

Tools

POS software

Job description

Work Pattern
Sunday 11:00 - 17:30
Thursday 11:00 - 17:30
Friday 11:00 - 17:30
Saturday 11:00 - 17:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
  

It’s intense but, for the right person, incredibly rewarding.

#Christmas