Christmas Customer Assistant - Cafe - Glasgow Silverburn

Marks & Spencer; Glasgow; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is hiring for the M&S Café in-store team. This role is hands-on and fast-paced, focusing on delivering warm, five-star service during peak shopping periods.

You’ll recommend food and drinks, operate digital ordering tools, and uphold strict food safety while keeping queues moving. The pattern includes shifts across evenings and weekends, with up to full-time hours during key weeks.

This position offers a rewarding, team-focused environment during the festive season.

Job description

Work Pattern

• Monday - 12.00-16.00
• Wednesday - 12.00 - 16.00
• Saturday - 12.00-16.00

'Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.'

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas