Christmas Customer Assistant - Cafe - Edinburgh Kinnaird

Marks and Spencer; City of Edinburgh; On-site; GBP 7,000 - 11,000; Part time

Job summary

Marks & Spencer invites applications for a Café Customer Assistant in our store’s café, the heart of guest experience. You’ll greet customers, suggest great food and drink options, and ensure smooth cafe operations even during busy periods.

The role emphasizes being digitally confident, using our ordering tools, and delivering quick, accurate service while upholding strict food safety standards and a cheerful, customer-first approach.

Qualifications

• Customer service experience preferred in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Recommend food and drinks while keeping the café running smoothly.
• Use digital tools to take and fulfil orders quickly.
• Maintain high food safety standards and manage queues efficiently.
• Be a brand ambassador delivering five-star service during peak periods.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Flexibility

Job description

Saturday 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

Cafe Customer Assistant

All the details

Work Pattern:

• Monday 11:00-15:00
• Friday 11:00-15:00
• Saturday 11:00-15:00

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas