Christmas Customer Assistant - Café - Kilmarnock

Marks & Spencer Plc; Kilmarnock; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident and focused on customer needs is essential.

Qualifications

• Digital literacy is essential for using cafe tools.
• Strong customer service focus is required to deliver five-star service.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Take and fulfil orders quickly using cafe tools to keep customers moving.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver warm, five-star service even during the busiest periods.
• Support colleagues to contribute to a high-performance team in a fast-paced cafe.

Skills

Digital literacy

Customer service

Teamwork

Staying calm under pressure

Job description

Cafe Customer Assistant

Work Pattern

Week 1

Sunday 11:45-17:00
Tuesday 12:45-18:00
Thursday 13:15-18:30
Friday 08:45-14:00

Week 2

Monday 08:45-14:00
Tuesday 12:45-18:00
Wednesday 12:45-18:00
Saturday 13:15-18:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.