Christmas Customer Assistant - Cafe - Port Glasgow

Marks and Spencer; Port Glasgow; On-site; GBP 21,000 - 25,000; Full time

Job summary

Marks & Spencer is hiring for its café team in Port Glasgow. This fast-paced, hands-on role focuses on delivering warm, five-star service and food and drink recommendations while keeping the café running smoothly during peak times.

You will be digitally confident, using POS tools to take and fulfil orders quickly, maintain food safety standards, support colleagues, and adapt to varying shifts including weekends.

Qualifications

• Hands-on, fast-paced café role requiring delivering quick, quality service.
• Must be digitally confident and able to use order fulfilment tools.
• Maintain food safety standards while serving customers.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards while handling orders and queues.
• Deliver five-star service and help customers with recommendations.
• Support colleagues and adapt to busy periods.

Skills

Customer service

Calm under pressure

Teamwork

Digital tools

Job description

All the details

Work Pattern

Sunday 11:00 - 17:30

Thursday 11:00 - 17:30

Friday 11:00 - 17:30

Saturday 11:00 - 17:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas