Christmas – Customer Assistant – Cafe – Oxford

Marks & Spencer Plc; Oxford; On-site; GBP 16,000 - 23,000; Part time

Job summary

Marks & Spencer Plc in Oxford is seeking cafe team members for a fast-paced, customer‑facing role in our in-store M&S Café. You will welcome customers, take and fulfil orders, and ensure a smooth operation during busy periods.

The role requires confident use of digital ordering tools, dedication to food safety, and strong teamwork with flexibility to cover weekend shifts and peak Christmas periods. This is a hands‑on role in a renowned retail environment, offering rewarding teamwork and

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Maintain food safety standards and manage queues during peak periods.
• Work collaboratively with team to deliver five-star service in a high-pressure environment.

Job description

Work Pattern

Sat - 1130-1800
Sun - 1100-1730

Christmas Only: Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas