Christmas - Customer Assistant - Cafe - Hedge End

Marks & Spencer Plc; Southampton; Presencial; GBP 12.000 - 15.000; A tiempo parcial

Descripción de la vacante

Marks & Spencer Plc is seeking staff for its M&S Café in-store during the Christmas period. This hands-on role emphasizes delivering warm, five-star service with speed, accuracy, and food safety in a bustling retail cafe environment.

You will be a brand ambassador, recommending great food and drink while keeping the café operations smooth and customers satisfied even at peak times.

Formación

• Being digitally confident is essential; you'll use tools to take and fulfill orders quickly.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver five-star service and stay calm under pressure in a fast-paced environment.
• Work well with colleagues to support a high-performance café team.
• Flexibility to adapt and work where needed during peak periods.

Responsabilidades

• Be a brand ambassador for the M&S Café, recommending great food and drinks.
• Take and fulfill customer orders efficiently to keep queues moving.
• Ensure café operates smoothly during the busiest periods.
• Contribute to a high-quality customer experience with five-star service.

Conocimientos

Digital literacy

Customer service

Food safety

Teamwork

Adaptability

Descripción del empleo

Wednesday 10:00-15:00
Thursday 10:00-15:00
Friday 10:00-15:00
Saturday 10:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas