Christmas Customer Assistant - Café - Milton Keynes

Marks & Spencer Plc; Milton Keynes; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Marks & Spencer Plc in Milton Keynes is seeking a hands-on Café Team Member for peak Christmas trading. You will welcome customers, prepare and serve food and drinks, and use our digital tools to take and fulfil orders quickly.

The role is fast-paced, requiring composure under pressure and a commitment to food safety, teamwork, and five-star service. Weekend shifts are required with potential full-time hours during busy weeks.

Qualifications

• Customer-focused service mindset for high-pressure environment.
• Ability to work at pace and handle busy periods without compromising quality.
• Comfort using digital tools to take and fulfill orders quickly.

Responsabilités

• Take and fulfill food and drink orders efficiently.
• Maintain smooth café operation during peak times.
• Uphold food safety and cleanliness standards.
• Deliver friendly, five-star service while supporting colleagues.

Connaissances

Customer service

Teamwork

Pace management

Digital confidence

Outils

POS system

Description du poste

Work Pattern
Saturday 10:30-18:30
Sunday 12:15-17:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas