Christmas Customer Assistant - Cafe - Nottingham

Marks & Spencer Plc; Stapleford; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Plc in Stapleford is hiring a Cafe Customer Assistant to join the M&S Café, the heart of the store, where guests come to recharge.

The role is fast-paced and hands-on, requiring you to deliver warm, five-star service, handle orders quickly, and keep food safety standards high.

You'll be a brand ambassador, supported by colleagues, adapting to peak periods and flexible shifts, with potential full-time hours in December.

Qualifications

• Customer service experience or strong interpersonal skills.
• Clear verbal and written communication abilities.

Responsibilities

• Provide warm, five-star service to café guests.
• Take and fulfil orders quickly using digital tools.
• Maintain food safety and hygiene standards.
• Work collaboratively with colleagues to manage queues and ensure smooth café operations.
• Adapt to peak periods and flexible shifts as needed.

Skills

Customer service

Communication

Job description

Cafe Customer Assistant

Work Pattern

Saturday 1000-1730
Sunday 11:45-1700

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

#Christmas