Christmas – Customer Assistant – Cafe – Stane Park

Marks & Spencer Plc; Eight Ash Green; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Café is hiring a Cafe Customer Assistant to join the store’s heart of the cafe team. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during busy periods.

Hours include Sundays 10:00-16:30 and Saturdays 11:30-18:00. You must be digitally confident to take and fulfil orders quickly and maintain high food safety standards under pressure. Flexibility and teamwork are essential for delivering five-star service.

Qualifications

• Being digitally confident is essential.
• Efficiency and effectiveness are key aspects of your role.
• Teamwork matters.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards while handling orders and queues.
• Provide five-star service and food/drink recommendations.
• Support colleagues and contribute to a high-performance culture.

Job description

Cafe Customer Assistant

Sunday 10.00-16.30
Saturday 11.30-18.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas