Christmas Customer Assistant - Cafe - Norwich

Marks and Spencer; Norwich; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer’s Café team in Norwich is seeking a hands-on team member to deliver warm, five-star service in a fast-paced environment.

You’ll take orders, prepare food and drinks, and use digital tools to keep customers moving while upholding impeccable food safety standards.

Qualifications

• Experience in fast‑paced customer service environments.
• Comfortable using digital tools to take and fulfil orders.
• Strong communication and multitasking abilities.

Responsibilities

• Greet customers and take food and drink orders with accuracy.
• Ensure café operates smoothly during peak periods.
• Maintain food safety and cleanliness standards.
• Process orders quickly and accurately using in-store tools.
• Support colleagues and contribute to a high‑performance team.

Skills

Customer service

Teamwork

Digital literacy

Job description

All the details

Work Pattern:

Sunday: 10:00 - 14:00
Monday: 08:00 - 12:00
Tuesday: 08:00 - 12:00
Saturday: 08:00 - 12:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas