Christmas - Customer Assistant - Cafe - Newbury

MARKS&SPENCER; Newbury; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is hiring for an energetic cafe role in our store. You will join the M&S Café, delivering warm, five-star service while handling food and drink orders during peak periods.

The role requires digital confidence to process orders quickly, maintain safety standards, and support colleagues to keep queues moving smoothly. This position is tied to weekend hours and potential full-time weeks during the busy Christmas period, offering rewarding, fast-paced work in a renowned retail

Qualifications

• Customer-focused service in a fast-paced cafe.
• Ability to handle high-pressure periods while staying calm.
• Digital confidence to use order-taking tools.

Responsibilities

• Prepare and serve food and drinks at the M&S Café.
• Maintain high standards of food safety and cleanliness.
• Assist team to ensure fast, five-star service during peak periods.

Job description

SAT 12.00-20.00

SUN 10.30-18.30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas