Christmas Customer Assistant - Cafe - Newry The Quays

Marks and Spencer; Newry; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is seeking a Cafe Customer Assistant to join our store café team. This hands-on, fast-paced role requires calmness under pressure and a commitment to five-star service.

You’ll greet customers, make recommendations, take and fulfil orders quickly, and help keep the café running smoothly during busy periods. Flexibility and teamwork are essential in this busy retail environment.

Qualifications

• Hands-on role in a busy cafe environment.
• Proactive in delivering five-star service.
• Ability to multitask during peak times.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Recommend food and drink options to customers.
• Maintain high food safety standards.
• Assist in cafe operations during busy periods.
• Work as part of a high-performing team.

Skills

Customer service

Calm under pressure

Teamwork

Digital tools

Food safety

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern
Sunday: 14:00 - 18:00
Tuesday: 11:00 - 15:00
Saturday: 11:00 - 15:00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas