Christmas Customer Assistant - Cafe - Metro Centre

Marks and Spencer; Gateshead; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer's cafe team in Gateshead is seeking a Café Customer Assistant to deliver warm, five‑star service during busy periods. You will greet customers, take orders, and ensure fast, accurate service using the in-store POS system.

This hands-on role requires calmness under pressure, food safety awareness, and teamwork to keep the café running smoothly. Flexibility with shifts and a focus on quality will help you thrive in a busy retail environment.

Qualifications

• Experience delivering friendly customer service.
• Able to work in a fast-paced environment.
• Good communication and team player.

Responsibilities

• Take and fulfil orders quickly using the POS system.
• Maintain food safety standards while handling orders.
• Provide five-star service and recommendations.
• Support colleagues and contribute to a high-performance team.
• Be flexible and adapt to store needs.

Skills

Customer service

Cash handling

Food safety

Digital tools

Tools

POS system

Job description

Summary

Cafe Customer Assistant

All the details

Week 1

Monday 12:30 - 19:00
Tuesday 08:00 - 14:30
Wednesday 08:00 - 14:30
Friday 12:30 - 19:00
Saturday 12:30 - 19:00

Week 2

Sunday 10:30 - 17:00
Tuesday 12:30 - 19:00
Wednesday 12:30 - 19:00
Thursday 08:00 - 14:30
Friday 08:00 - 14:30
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

Its intense but, for the right person, incredibly rewarding.