Christmas Customer Assistant - Cafe - Metro Centre

Marks & Spencer Group; Gateshead; Vor Ort; GBP 12.000 - 15.000; Teilzeit

Zusammenfassung

Marks & Spencer Group in Gateshead is seeking a Cafe Customer Assistant to support daily cafe operations. You will engage customers, recommend menu items, and help deliver fast, five-star service in a bustling store cafe.

The role emphasizes digital tool usage for orders, adherence to food safety standards, and teamwork to keep the cafe efficient during peak periods. Flexibility and reliability are essential.

Qualifikationen

• Digital confidence to operate till systems and order fulfilment tools.
• Customer-facing experience is valuable for delivering five-star service.
• Ability to stay calm and focused during peak times.
• Team collaboration to maintain smooth cafe operations.

Aufgaben

• Recommend great food and drink options to customers.
• Ensure cafe operates smoothly, even during busy periods.
• Use digital tools to take and fulfil orders quickly.
• Maintain high food safety standards and keep queues moving.

Kenntnisse

Digital confidence

Customer service

Calm under pressure

Teamwork

Food safety basics

Jobbeschreibung

Cafe Customer Assistant

Week 1
Monday 12:30 - 19:00
Tuesday 08:00 - 14:30
Wednesday 08:00 - 14:30
Friday 12:30 - 19:00
Saturday 12:30 - 19:00

Week 2
Sunday 10:30 - 17:00
Tuesday 12:30 - 19:00
Wednesday 12:30 - 19:00
Thursday 08:00 - 14:30
Friday 08:00 - 14:30
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

Its intense but, for the right person, incredibly rewarding.

Are you ready for it?

#Christmas