Christmas Customer Assistant - Cafe - Aintree Retail Park

Marks & Spencer Plc; Sefton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is recruiting for our in-store M&S Café team in Sefton. This is a hands-on, high-pressure role requiring warm, five-star service during peak periods.

You’ll be a brand ambassador, recommending food and drinks while helping the café run smoothly even when queues are long. Being digitally confident with our ordering tools is essential.

Flexibility is key; you’ll adapt to busy shifts, work with colleagues, and uphold strict food safety standards to meet customer expectations.

Qualifications

• Experience in customer service within a retail or food environment.
• Able to stay calm and deliver warm service under pressure.
• Comfortable using digital ordering tools and POS systems.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain impeccable food safety standards at all times.
• Recommend food and drink items as a brand ambassador.
• Collaborate with teammates to manage busy queues.

Skills

Customer service

Fast paced environment

Digital literacy

Tools

POS system

Job description

Sunday 11:00-16:00
Saturday 10:00-17:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas