Christmas - Customer Assistant - Cafe - Newbury

Marks and Spencer; Newbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Newbury is hiring for our M&S Café team. This fast-paced, in-store role requires delivering great food and drinks with five-star service, even when the cafe is busy.

You'll be a brand ambassador, using our digital tools to take and fulfill orders quickly while keeping food safety standards. Flexibility to adapt where needed and work across shifts during busy Christmas periods.

Qualifications

• Experience in fast-paced customer service is desirable.
• Comfort with handling busy queues and multiple orders.

Responsibilities

• Be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly.
• Use digital tools to take and fulfil orders quickly and keep customers moving.
• Maintain impeccable food safety standards while juggling orders and queues.
• Work as part of a team to deliver five-star service, even during peak times.
• Flexibility to work where needed with pace.

Job description

All the details

SAT 12.00-20.00
SUN 10.30-18.30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas