Christmas - Customer Assistant - Cafe - Castlepoint

MARKS&SPENCER; Bournemouth; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Bournemouth is hiring for a role in our bustling M&S Café this festive season. You will be a brand ambassador, serving customers with warm, five-star service and handling orders quickly during peak times.

The role is fast-paced and high-pressure, requiring digital confidence to use our ordering tools, commitment to food safety, teamwork, and flexibility to work where needed. Shifts include Monday, Friday, and Saturday, with potential full-time hours in December.

Qualifications

• Ability to work in a fast-paced, high-pressure environment.
• Comfort using digital tools to take and fulfil orders.
• Commitment to food safety standards.
• Strong teamwork and flexibility.

Responsibilities

• Serve customers and make great food and drink recommendations while the café operates smoothly.
• Provide warm, five-star service even during peak periods.
• Support colleagues and contribute to a high-performance culture.
• Handle orders and queues efficiently using digital tools.
• Deliver quality service under pressure.

Skills

Digital literacy

Customer service

Teamwork

Flexibility

Food safety awareness

Tools

POS system

Job description

Monday 12:00-16:00

Friday 12:00-16:00

Saturday 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas