Christmas Customer Assistant - Cafe - Meadowhall

Marks & Spencer; Sheffield; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group’s café team in-store in Sheffield is hiring a cafe assistant to deliver warm, five-star service in a fast-paced environment.

You’ll handle orders quickly using digital tools, ensure food safety, and work with colleagues to keep queues moving and customers satisfied. This role requires composure under pressure and a commitment to excellent customer care.

Qualifications

• Experience in fast-paced retail or hospitality environments.
• Ability to deliver five-star service during peak times.
• Comfort with using digital ordering tools.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain food safety and cleanliness standards.
• Assist customers and colleagues with a can-do attitude.
• Stay calm and deliver consistent service during busy periods.

Skills

Customer service

Teamwork

Digital tools

Food safety

Under pressure

Tools

POS system

Job description

Week 1
Sun 1200-1600
Tues 1500-1900
Wed 1500-1900
Friday 1500-1900

Week 2
Mon 1500-1900
Tuesday 1500-1900
Wed 1500-1900
Fri 1500-1900

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

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