Christmas Customer Assistant - Cafe - Lisburn

Marks and Spencer; Lisburn; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Café in Lisburn is seeking a Cafe Customer Assistant to deliver warm, five-star service in our fast-paced store environment. You’ll handle food and drink orders, make recommendations, and help the café operate smoothly even during peak periods.

Being digitally confident is essential; you’ll use our tools to take and fulfil orders rapidly, keep queues moving, and ensure impeccable food safety standards while supporting colleagues in a high-performance team.

Qualifications

• Experience in fast-paced customer service preferred.
• Ability to work as part of a team and support colleagues.

Responsibilities

• Deliver warm, five-star service in a fast-paced cafe environment.
• Take and fulfil food and drink orders accurately and efficiently using store tools.
• Make product recommendations to customers and ensure smooth cafe operation during peak periods.
• Maintain high food safety standards and manage accurate ordering and queuing.
• Work with colleagues to maintain a high-performance culture and adapt to changing needs.

Skills

Customer service

Teamwork

Digital literacy

Job description

Summary

Cafe Customer Assistant

Work Pattern

• Monday 1100-1800
• Wednesday 1100-1800
• Friday 1100-1800
• Saturday 1100-1800

'Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.'

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas