Christmas Customer Assistant - Cafe - Brotherhood Peterborough

Marks and Spencer; Peterborough; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Cafe Customer Assistant to join our in-store cafe team. The role focuses on delivering fast, five-star service and recommendations while maintaining food safety standards.

You will be a brand ambassador, using digital tools to take and fulfil orders quickly, and you’ll work with the team to keep the cafe running smoothly, even during peak periods. Weekend availability and flexibility are essential in this busy Christmas period.

Qualifications

• Experience in fast-paced cafe environment.
• Customer-focused with ability to stay calm under pressure.
• Willing to work flexible weekend shifts.

Responsibilities

• Take and fulfil orders quickly using café tools to keep customers moving.
• Maintain impeccable food safety standards while managing queues.
• Provide five-star service and product recommendations during peak times.
• Collaborate with colleagues to ensure smooth cafe operation during busy periods.

Job description

Summary

Cafe Customer Assistant

All the details

Sunday 11.00-15.00
Tuesday 11.00-15.00
Thursday 11.00-15.00
Friday 11.00-15.00
Saturday 11.00-15.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas