Christmas Customer Assistant - Cafe - Stevenage Retail Park

Marks and Spencer; Stevenage; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Café in our store is seeking energetic team members to deliver warm, five-star service during peak periods. This is a hands-on role, taking and fulfilling orders quickly, while maintaining impeccable food safety standards and ensuring the café runs smoothly during the busiest times.

You’ll be a brand ambassador, assisting customers with great recommendations, staying calm under pressure, and supporting colleagues to meet customer needs with speed and care.

Job description

All the details

Work Pattern

Sunday 10:00-18:00

Tuesday 10:00-18:00

Saturday 10:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll have fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas