Christmas Customer Assistant - Cafe - Canterbury

Marks & Spencer Plc; Canterbury; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Canterbury is hiring for a role in the M&S Café. This fast-paced, high-pressure service position welcomes customers, prepares and serves food and drinks, and delivers five-star service even at peak times.

You’ll work with digital tools to take and fulfil orders quickly, maintain strict food safety standards, and support colleagues across shifts, including weekends. This is an intense but rewarding opportunity for the right person.

Qualifications

• Ability to work in a fast-paced environment.
• Strong customer service skills.
• Brand ambassador for M&S Café.
• Flexible to peak periods and weekends.

Responsibilities

• Take and fulfil orders using cafe tools.
• Maintain impeccable food safety standards.
• Deliver five-star service during busiest periods.
• Support colleagues to keep the cafe running smoothly.

Skills

Digital confidence

Customer service

Food safety

Teamwork

Job description

Work Pattern

• Sunday: 11:30 - 15:30
• Saturday: 09:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas