Christmas - Customer Assistant - Cafe - Truro Lemon Quay

Marks & Spencer Plc; Truro; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Café Team Member to join the M&S Café. This hands-on, high-pressure role requires delivering warm, five-star service while recommending great food and drink.

You’ll be a brand ambassador who uses digital tools to take and fulfil orders quickly, maintains strict food safety standards, and supports colleagues to keep the café running smoothly during peaks and busy periods.

Qualifications

• Excellent customer service skills with a friendly manner.
• Ability to work effectively under pressure during peak times.
• Proficiency with digital tools to take and fulfil orders.
• Collaborative attitude and team-focused mindset.

Responsibilities

• Take and fulfil customer orders quickly using digital tools.
• Maintain high standards of food safety and hygiene.
• Deliver warm, five-star service even during busy periods.
• Support colleagues to ensure smooth café operations.
• Adapt quickly to place where needed with pace.

Skills

Customer service

Stamina under pressure

Digital literacy

Teamwork

Job description

Monday 13:00-17:00
Wednesday 13:00-17:00
Friday 13:00-17:00
Saturday 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas