Christmas - Customer Assistant - Cafe - Truro Lemon Quay

MARKS&SPENCER; Truro; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer’s Café in the store is recruiting for a hands-on café associate. The role focuses on delivering warm, five-star service during busy periods and handling food and drink orders with pace.

You’ll use digital tools to take and fulfil orders quickly, maintain high food safety standards, and support colleagues to keep the café running smoothly. Flexibility is essential, with shifts listed (Mon 13:00-17:00, Wed 13:00-17:00, Fri 13:00-17:00, Sat 11:00-15:00) and the possibility of

Qualifications

• Digital tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards.
• Deliver warm, five-star service under pressure.
• Support colleagues to meet customer needs during busy periods.
• Flexible to cover shifts where needed.

Responsibilities

• Take and fulfil customer orders accurately.
• Maintain cleanliness and food safety standards in the café.
• Recommend food and drink options to customers.
• Support the team to ensure smooth café operation during peak times.

Skills

Digital literacy

Customer service

Food safety

Teamwork

Adaptability

Fast service

Job description

Monday 13:00-17:00

Wednesday 13:00-17:00

Friday 13:00-17:00

Saturday 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas