Christmas Customer Assistant - Cafe - Westwood Cross

MARKS&SPENCER; Sunderland; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Sunderland is hiring for a role in the M&S Café, a fast-paced, customer-facing position where warmth and five-star service matter. You’ll be a brand ambassador, making food and drink recommendations and ensuring the café runs smoothly, even at peak times.

The role requires digital confidence to take and fulfil orders quickly, a focus on food safety, teamwork, and flexibility to help wherever needed. It’s a rewarding, high-pressure environment with strong customer focus.

Responsibilities

• Be a brand ambassador, recommending food and drink while ensuring the café operates smoothly during busy periods.
• Take and fulfil customer orders efficiently using digital tools, keeping queues moving.

Job description

Sunday 08:00 - 12:00

Monday 08:00 - 14:30

Wednesday 08:00 - 12:00

Thursday 08:00 - 14:30

Friday 11:30 - 18:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs — no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas