Christmas Customer Assistant – Cafe – Bromley

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Greater London is seeking a Café Customer Assistant to join our in-store M&S Café team. The role focuses on delivering fast, five-star service in a busy café environment while representing the M&S brand.

Shifts listed include Sunday 13:00-17:00 and Monday/Tuesday 13:30-17:30, with potential for full-time hours during the December peak period. Strong customer service and teamwork are essential.

Responsibilities

• Be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly.
• Use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Support colleagues and contribute to a high-performance culture that meets customer needs – even when busy.
• Adapt quickly, working where needed with pace.

Job description

Cafe Customer Assistant

Working Pattern:

Sunday 13:00-17:00
Monday 13:30-17:30
Tuesday 13:30-17:30

Christmas Only: Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas