Christmas -Customer Assistant-Operations

Marks and Spencer plc (UK); Fareham; On-site; GBP 19,000 - 21,000; Full time

Job summary

Marks and Spencer plc is seeking a Customer Assistant in Operations to support our store's backstage processes. The role is fast-paced, physically demanding, and focused on keeping stock flowing, deliveries arriving on time, and the shop floor stocked, clean and ready for customers.

You'll work across store functions, adapt to early deliveries and shifting stock, and use digital tools to track stock and deliveries, ensuring availability and speed across the operation.

Responsibilities

• Manage stock and stock levels to keep shelves full
• Handle deliveries to ensure timely stock flow
• Support store colleagues across functions to keep operations running smoothly
• Keep shop floor clean and ready for customers with urgency and accuracy

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.