Christmas - Operations Assistant - Backstage - Metro Centre

Marks and Spencer; North East; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks and Spencer in the North East of England is hiring a Customer Assistant in Operations. This role is the backstage powerhouse, physically demanding and high-paced, ensuring stock flows, deliveries, and store readiness.

You will work across shifts to keep the shop floor full, clean, and ready for customers, using digital tools to track stock and deliveries. Flexibility is essential, as you may be asked to work full-time hours during busy weeks in December.

Qualifications

• Physically demanding, high-intensity retail role requiring stamina.
• Willingness to work up to full-time hours during peak weeks.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked.
• Support store operations and ensure product availability.

Skills

Stock management

Digital literacy

Teamwork

Flexibility

Job description

All the details Sunday 1600-2000 Monday 1800-2200 Tuesday Wednesday Thursday Friday 1800-2200 Saturday 0600-1000 Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.