Christmas - Customer Assistant (Operations)

Marks and Spencer plc (UK); Havant; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc (UK) is seeking a Customer Assistant in Operations to keep our stores running with pace and precision. This role covers stock handling, deliveries, and behind-the-scenes tasks that keep shelves full, floors clean, and customers served quickly.

You’ll work across the store, adapt to the rapid tempo of retail, and use digital tools to track deliveries and stock. A team player who stays focused under pressure will thrive in this busy environment.

Qualifications

• Flexibility to work across the wider store as needed.
• Confidence using digital tools to track deliveries and stock.
• Ability to work as part of a team across store functions.

Responsibilities

• Handle stock and deliveries to keep shelves stocked and shop floor ready.
• Support behind-the-scenes tasks to ensure smooth operation and availability.
• Assist across store areas to maintain a clean, organized environment for customers.

Skills

Flexibility

Digital tools proficiency

Team player

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.