Christmas Customer Advisor - Zone A

Boots Opticians; Manchester; On-site; GBP 1,000; Part time

Job summary

A retail chain in Manchester is seeking a Christmas Customer Assistant to provide excellent customer service and store support during the festive season. The role involves advising customers, managing transactions, and ensuring store presentation. Ideal candidates are customer-oriented and ready to work flexible hours, including weekends. This temporary role offers a potential permanent position and starts from 11 September 2025.

Benefits

Generous employee discounts

Access to 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Experience in a retail or customer-facing environment is desirable.
• Familiar with Boots products and services to help customers.

Responsibilities

• Offer thoughtful advice and recommend products.
• Ensure efficient till operation and customer transactions.
• Manage stock levels and keep the store well-presented.
• Assist with deliveries, picking, and packing for online orders.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. It is a temporary contract, with potential for a permanent role later depending on opportunities in your local area.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: You’ll offer thoughtful advice, recommend products and highlight offers to ensure everyone has an enjoyable shopping experience.
• Till Operation: From wrapping purchases at the counter to supporting self-checkout, bring energy and efficiency to every transaction.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure the store looks its best.
• Online order support: You may assist with deliveries, picking, and packing for online orders as needed.

What you’ll need to have

Full training is provided, but these are the essential skills or experience:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Able to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative mindset to help the team meet store goals and have fun.
• Physical Stamina: On your feet, standing, walking and lifting.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

Desirable experience

These are not essential, but desirable:

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services to help customers

Career development

There are opportunities to continue your career with us, whether in retail or pharmacy, progressing to store leadership or joining our Support Office. See success stories for more information.

Our benefits

• Generous employee discounts
• Access to 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Further benefits vary by role; find out more at Boots jobs rewards. Exclusions may apply. Salaries on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster a working environment that is inclusive and equal opportunity. We are proud to embrace diversity and provide a positive working environment for all. We work together to change for the better.

What’s next

If you’re ready to make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within 14 days. We can provide reasonable adjustments to support you through the process if needed.

Need To Know

We are recruiting Christmas Customer Advisors for our Manchester, Didsbury store.

Start date: from 11 September 2025. Shifts available between 8:00am and 6:00pm, including weekends.

Available shifts: Mon-Fri 8:00am-6:15pm; Sat 8:00am-5:45pm; Sun 10:30am-4:15pm. The advert may close once requirements are met.

Business Area: Retail

Function: Christmas

Hours per week: 20

Region: Central

Area: Manchester

Store: Didsbury (1478)

Country: UK