Christmas - Cafe Customer Assistant - Carlisle

Marks & Spencer Plc; Carlisle; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Carlisle operates a busy M&S Café, seeking a hands-on Customer Assistant to provide warm, five‑star service. You will use digital tools to take and fulfil orders quickly, maintain safety standards, and support colleagues during peak periods.

The role requires calm under pressure, brand ambassadorship, and flexibility to work where needed, including busy Christmas weeks. This is a customer‑facing, fast-paced position in-store.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure and five-star service.
• Digital tools used to take and fulfil orders quickly.
• Maintain impeccable food safety standards.
• Be a brand ambassador with recommendations.
• Flexible, adaptable to where needed with pace.

Responsibilities

• Deliver fast, accurate food and drink orders in a busy cafe environment.
• Act as a brand ambassador, recommending menu items to customers.
• Maintain high food safety standards and keep the cafe clean and organised.
• Work flexibly, adapting to different duties and peak times.

Skills

Customer service

Food safety awareness

Digital tools proficiency

Job description

Cafe Customer Assistant

CAFÉ

Working Pattern

• Sunday 11:00-15:00
• Thursday 11:00-15:00
• Friday 11:00-15:00
• Saturday 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas