Christmas – Customer Assistant – Café - Castlepoint

Marks & Spencer Plc; Throop; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Plc in Throop is seeking a Cafe Customer Assistant to join our in-store café team. You will deliver warm, five-star service, take orders quickly using digital tools, and help maintain high food safety standards even during busy periods.

The role expects you to be agile, customer-focused and able to work flexible hours, including the possibility of additional full-time hours in December as required.

Qualifications

• Experience in fast-paced customer service environments.
• Comfortable using digital tools to take and fulfil orders.
• Able to stay calm under pressure while delivering quality service.

Responsibilities

• Make food and drink recommendations to customers.
• Ensure café operates smoothly during peak times.
• Take orders quickly using digital tools and keep customers moving.
• Maintain impeccable food safety standards and cleanliness.
• Work with colleagues to deliver five-star service in a busy store.

Skills

Customer service

Digital skills

Communication

Job description

Cafe Customer Assistant

Monday 9.00-15.00
Tuesday 9.00-15.00
Saturday 9.00-15.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas