Christmas - Cafe Customer Assistant - Carlisle

Marks and Spencer; Carlisle; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Carlisle seeks a Cafe Customer Assistant to join our M&S Café. This hands-on, high-pressure role requires you to deliver warm, five-star service and handle fast-paced queues while maintaining high standards.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, working as part of a supportive team, and staying flexible across weekend shifts with a focus on food safety and customer satisfaction.

Qualifications

• Brand ambassador for cafe services.
• Digitally confident with ordering tools.
• Team player capable of working in a fast-paced environment.
• Flexible and adaptable to changing shifts.
• Commitment to delivering five-star service.

Responsibilities

• Take and fulfil orders using digital tools.
• Deliver warm, five-star service even during peak periods.
• Maintain impeccable food safety standards while managing orders and queues.
• Support colleagues and contribute to a high-performance cafe team.

Skills

Brand ambassador

Digital confidence

Teamwork

Flexibility

Customer service

Job description

Cafe Customer Assistant

Saturday 08:30-17:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

All the details

CAFÉ

Working Pattern

Sunday 11:00-15:00

Saturday 08:30-17:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas