Remote Chinese-Speaking Customer Support Agent

Mulberry Recruitment Ltd; Wokingham; Remote; GBP 19,000 - 22,000; Part time

Job summary

Mulberry Recruitment Ltd is seeking a Chinese-speaking customer service agent to join our fast-paced team. This temporary - ongoing role is remote, with hours 2:00am–11:00am, Monday to Friday, and pay of £14.50 per hour with weekly pay.

You will handle inbound/outbound calls, emails, and provide admin support while delivering excellent service. You'll be part of a busy campaign, building relationships with colleagues and team leaders, maintaining data accuracy, meeting targets, and adapting to

Qualifications

• Previous customer service experience essential.
• Strong communication and interpersonal skills.
• Good attention to detail and ability to multitask.
• Proficient in Microsoft Office 365.
• Able to work effectively in a fast-paced team environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to high volumes of emails accurately and efficiently.
• Maintain accurate data entry and meet quality standards.
• Meet daily and weekly performance targets.
• Escalate issues in line with company procedures.
• Support additional campaigns as required.
• Work flexible shifts, including weekends and overnights where needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Tools

Microsoft Office 365

Job description

Mulberry Recruitment Ltd is seeking a Chinese-speaking customer service agent to join our fast-paced team. This temporary - ongoing role is remote, with hours 2:00am–11:00am, Monday to Friday, and pay of £14.50 per hour with weekly pay.

You will handle inbound/outbound calls, emails, and provide admin support while delivering excellent service. You'll be part of a busy campaign, building relationships with colleagues and team leaders, maintaining data accuracy, meeting targets, and adapting to