Chief Golf Experience & Growth Leader

YesGolfing; Reading; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

The Club Company seeks a commercially minded Head of Golf Experience to lead the golf proposition across its portfolio. You will report to the Customer Experience & Growth Director and drive participation, retention, and member satisfaction by delivering an outstanding experience for members, visitors and guests.

You will work closely with General Managers, Golf Operations Managers, PGA Professionals, Marketing and the Group Course Manager to ensure a progressive, high-quality golf experience

Qualifications

• Track record of growing participation and improving customer experiences.
• Experience delivering change in a complex multi-site golf business.
• Understanding what makes golf special while driving modernisation and growth.

Responsibilities

• Lead, evolve and enhance the golf proposition across The Club Company portfolio.
• Drive participation, retention, commercial performance and member satisfaction.
• Collaborate with General Managers, Golf Operations Managers, PGA Professionals, and Marketing to deliver best-in-class golf experiences.
• Balance traditions with innovation to keep golf relevant and accessible for future generations.

Skills

Growth mindset

Customer focus

Leadership

Stakeholder management

Influencing

Commercial awareness

Relationship building

Job description

The Club Company seeks a commercially minded Head of Golf Experience to lead the golf proposition across its portfolio. You will report to the Customer Experience & Growth Director and drive participation, retention, and member satisfaction by delivering an outstanding experience for members, visitors and guests.

You will work closely with General Managers, Golf Operations Managers, PGA Professionals, Marketing and the Group Course Manager to ensure a progressive, high-quality golf experience